Terms of Service

Ninkashi, Inc. (“Ninkashi,” “we,” “us”) provides a ticketing platform that event organizers use to sell tickets through their own branded websites. These terms cover both ticket buyers and event organizers.

What Ninkashi does

Ninkashi is the technology platform behind the ticketing page. We process transactions and deliver confirmations. The event itself is organized, managed, and run by the organizer, not by Ninkashi. Think of us as the register, not the venue.

For ticket buyers

Ticket purchases

When you buy a ticket, you are entering into a transaction with the event organizer. Ninkashi facilitates the payment through Stripe. You will receive an email confirmation with your ticket details.

Tickets are subject to availability. Event details (e.g., dates, times, venue, line-up) are set by the organizer and may change.

Gift cards

Gift cards are purchased from and redeemable with the issuing organizer only. Gift cards are non-refundable, have no cash value, and cannot be transferred to another organizer. Check your gift card email for any expiration terms set by the organizer. If you redeem a gift card toward a ticket purchase that is later refunded, the gift card balance is not reinstated. Only the credit card portion of the original charge is eligible for refund.

Service fees

Some ticket purchases may include a service fee. When applicable, the fee is shown before you complete your purchase. Fee structures vary by organizer.

Service fees apply to your ticket purchase regardless of how you pay. If you use a gift card, any service fee is drawn from your gift card balance first; if the balance is insufficient, the remainder is charged to your credit card.

Refunds and cancellations

Each event organizer sets their own refund policy. If you need a refund, contact the organizer directly; their contact information is in your confirmation email. Service fees are generally not refunded; the organizer may choose to return them in cases such as event cancellation. If the organizer cancels an event, they are responsible for issuing refunds.

If a refund is issued for tickets you purchased using a gift card, the refund is applied to the credit card charged for the remaining balance. Your gift card balance is not restored. If your order was paid entirely by gift card, no monetary refund can be issued.

Ninkashi does not independently issue refunds for events we do not organize. If you are unable to reach the organizer, email info@ninkashi.com, and we will do our best to help.

Age-restricted events

Some events may display an age restriction (e.g., 21+). This information is set by the organizer. Ninkashi does not verify your age at the time of purchase; the organizer is responsible for enforcing age requirements for their events.

For event organizers

Platform access

By creating an organizer account, you agree to use the platform in accordance with these terms. You are responsible for the accuracy of your event listings, pricing, and any age restriction or content advisories.

Payments and fees

Ticket revenue is routed to your Stripe Connect account. Ninkashi may charge service fees on a per-transaction basis, a subscription basis, or a combination, as agreed in your organizer agreement. Fee details are provided separately and are not part of these public terms.

Ninkashi charges two distinct platform fees: a fee on gift card sales (deducted from gift card proceeds at the time of sale) and a per-ticket service fee at the time of ticket purchase. These are independent charges: a customer using a gift card to buy tickets is subject to the applicable ticket service fee in addition to any fee already collected on the gift card sale. You may configure per event whether the ticket service fee is absorbed by you or passed to the customer.

Customer data

When customers purchase tickets to your events, we share their name and email with you for guest list management. If you have enabled marketing communications for your events, you may use customer emails for future communications, subject to applicable laws and your own privacy policy. You must honor unsubscribe requests promptly.

Your content

You retain ownership of the content you upload (e.g., event descriptions, images, branding). By uploading content, you grant Ninkashi a license to host, display, and distribute it as needed to operate the platform. You must have the rights to all content you upload.

Refund responsibility

You are responsible for setting and honoring your own refund policy. If you cancel an event, you are responsible for refunding ticket buyers. Ninkashi may facilitate refunds through Stripe at your direction.

When processing a refund through Ninkashi

If your event is configured so that you absorb service fees, Ninkashi's fee is reversed to your account on refund. If your event passes service fees to customers, Ninkashi retains its fee on refund by default; you may opt to return it to the customer (appropriate for cancellations or significant event changes). Partial refunds are limited to the credit card charge on the original order; tickets paid entirely by gift card cannot be refunded.

Acceptable use

Do not use the platform to engage in fraud, resell tickets in violation of the organizer's policies, scrape data, or interfere with the operation of the service. Ninkashi reserves the right to suspend or terminate accounts that violate these terms.

Limitation of liability

Ninkashi provides the platform “as is.” We are not responsible for the event itself, including cancellations, changes, or the quality of the experience. For ticket buyers, our liability is limited to the amount of any service fees paid to Ninkashi (not the ticket price, which goes to the organizer). For organizers, our liability is limited to the fees you paid to Ninkashi in the 12 months preceding the claim.

Intellectual property

The Ninkashi platform, including its design, code, and branding, is owned by Ninkashi, Inc. Organizers' content and branding remain their own property.

Changes to these terms

We may update these terms from time to time. If we make material changes, we will update the effective date at the top of this page. Continued use of the platform after changes constitutes acceptance.

Governing law

These terms are governed by the laws of the State of California, without regard to conflict of law principles.

Contact

Questions about these terms? Email info@ninkashi.com.

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