Privacy Policy

Ninkashi, Inc. (“Ninkashi,” “we,” “us”) operates a ticketing platform that event organizers use to sell tickets through their own branded websites. This policy covers both ticket buyers and event organizers who use our platform.

For ticket buyers

What we collect

When you purchase a ticket, we collect your name, email address, phone number (if provided), and billing information. Your payment details (card number, expiration, CVC) go directly to Stripe (opens in new tab), our payment processor; we never see or store your full card number.

If you purchase a gift card, we also collect the recipient's name, email address, and any personal message you include.

We collect technical data automatically: your IP address, browser type, device type, pages visited, referral source, and browsing path.

Organizer email communications

Some organizers use Ninkashi to send marketing updates to customers who purchase tickets to their events. When you purchase from an organizer who has enabled this feature, your email may be shared with them for future communications, as disclosed in the terms presented at checkout. The organizer is responsible for how they contact you and for providing a way to unsubscribe. These communications are separate from the transactional emails (like your order confirmation) that Ninkashi sends directly.

How we use your information

• Process your purchase and send confirmation emails
• Share your name and email with the event organizer so they can manage their guest list and contact you about your event
• Send transactional emails (order confirmations, event updates, gift card delivery) via Amazon SES
• Record page views to improve the platform experience and diagnose issues

Analytics

Event organizers may enable Google Analytics on their ticketing pages. If the organizer links it to Google Ads, it also measures ad conversions. These tools are configured by the organizer, not by Ninkashi, and operate under Google's privacy policy (opens in new tab). You can opt out with the Google Analytics Opt-out Browser Add-on (opens in new tab).

Error monitoring

Ninkashi uses Sentry (opens in new tab) to detect and diagnose errors. When something goes wrong, we send diagnostic data: the page you were on, your browser and device type, your approximate location (city), and technical details of the error.

Who we share your data with

Ninkashi is a platform, not an event organizer. When you buy a ticket, your name and email are shared with the organizer who runs the event. If the organizer has enabled marketing communications, they may also use your email for future communications. Each organizer is responsible for how they use your information beyond the transaction.

We also share data with service providers:

• Stripe: payment processing
• Amazon Web Services: platform hosting and transactional email delivery (SES)
• Cloudflare: content delivery, security filtering, and application hosting. All traffic to our ticketing pages passes through Cloudflare, which processes your IP address and request details to route traffic and block abuse. Event and gift card images are served from Cloudflare Images
• Sentry: error monitoring, as described above

We do not sell your personal information to third parties.

Your choices

• Unsubscribe from organizer marketing emails by contacting the organizer directly
• Opt out of Google Analytics as described above
• Request deletion of your personal information by emailing us

For event organizers

What we collect

When you create an organizer account, we collect your name, email address, phone number, business address, and venue information. We also collect your Stripe Connect account details so we can route payments to you.

How we use your information

• Provide the platform: host your ticketing pages, process transactions, and deliver customer data to you
• Route payments through Stripe Connect to your connected account
• Send operational emails: purchase notifications, account updates, and platform communications

Your role as data controller

When customers buy tickets to your events, Ninkashi processes their data on your behalf. You are the data controllerfor your customers' information; Ninkashi acts as a data processor. You are responsible for:

• How you use customer data we provide to you (guest lists, email marketing)
• Complying with applicable privacy laws for your customers
• Honoring unsubscribe requests from customers on your marketing list

Event images and content

Images you upload to the platform are stored on Cloudflare Images. Event details and images you publish are publicly accessible on your ticketing pages.

Cookies

Ninkashi sets cookies only for organizer sign-in: to keep you signed in, secure the sign-in form, and return you to the page you came from. At checkout, Stripe and the services its payment form loads (e.g., Google Pay) set cookies to process payment and prevent fraud. Organizers' Google Analytics and Google Ads tags set their own cookies, as described above.

Data retention

We retain purchase records and account information for as long as needed to provide the service and comply with legal obligations (tax records, dispute resolution, financial reporting). Server logs, which can include IP addresses, are kept as part of platform operations. You can request deletion of your personal information by contacting us; some data may be retained where required by law.

Security

We use HTTPS encryption for all data in transit. Payment information is handled by Stripe and never touches our servers. Passwords are stored using one-way hashing (bcrypt). We make reasonable efforts to protect your data but cannot guarantee absolute security.

California privacy rights

California residents have rights under the CCPA, including the right to know what personal information we collect, the right to request its deletion, and the right to opt out of the sale of personal information. (We do not sell your data.) To exercise these rights, email info@ninkashi.com.

Changes to this policy

We may update this policy from time to time. If we make material changes, we will update the effective date at the top of this page.

Contact

Questions about this policy? Email info@ninkashi.com.

Terms of Service